What are the customers signing up to

General terms for Customers

Just Fix, Us, We

Fixer, They

Customer, You, Your

• We will provide a highly skilled Fixer to work on the booked job at Your property.

• Our Fixer will assess if the work can be safely performed, if, for example, a gas central heating boiler is deemed dangerous to Your, the Fixer or the buildings safety or parts cannot be sourced to safely repair it to Gas Safe standards the Fixer will discuss options with you to replace at a competitive price which will be booked for installation via the App or WebApp.

• Our Fixers will need safe access to perform the work booked, for example scaffolding is deemed necessary for safe performance of high elevation work or challenges due to restricted access via a loft hatch/ basement/ party wall/ access via a neighbours property, this will need to be provided, advised or organised prior to commencement of the work. We can assist where possible to facilitate this, but there may be occasions when a job will need to be rescheduled to ensure the safety of You, Your property and our Fixers.

• Payment is made to Us in GBP by credit card or debit card via the Just Fix platform. Payments will only be released to the Fixer upon acceptance of the completed job, payments for services outside the UK will be charged in the local currency of the country unless agreed otherwise. A small deposit charge is taken at the time of booking. Payment will not be made to the Fixer for the Fix until completed and accepted by You. The balance will be collected using the card details on file upon completion of the Fix.

• You will ensure Landlord or Leaseholder approval for works in communal areas if necessary is obtained prior to commencement of the work.

• You will provide, to the best of your ability and knowledge, an accurate description of the work required as incorrect descriptions may delay the commencement of work or require a different Fixer to attend to complete the job.

• Our Fixers are expected to maintain high standards of behaviour, presentation and professionalism at all times at your property.

• Our Fixer is expected to clean up after themselves at the end of each day on site and on completion of the work.

• To protect you, the Fixer and Just Fix, the Fixer is required to take photographs to support the before and after position of the work at the property.

• We expect You and the Fixers to treat each other in a courteous manner at all times and not use offensive (racist, sexist, hetrosexist, gender-ist, classist, ableist, size-ist) or foul language. 

• Fixers will be asked to rate customers. These trust ratings will be visible on the website and WebApp for future Fixers to aid their decision making to accept a job.

• Data and GDPR. In order to provide You with the best possible service we will need to obtain and store certain personal information, for example, name, address, contact details and photographs of work completed. This information will be stored for no longer than necessary and in accordance with the Data Protection Act 2018.

Internet-connected devices

It may be necessary to share information relating to user IDs and passwords in order to work on Internet connected devices or You may need to provide access to a tablet or smartphone that you will use to operate the device. The Fixer will not save this information but will ensure that You are made aware of log in details upon completion of the job.

Work Quality & Warranty

The work will be guaranteed for a period of 12 (twelve) months from the point of payment for the completed booked job. The guarantee will cover only work booked via the Just Fix platform, performed by the Fixer, paid to Just Fix via the Just Fix platform and a review posted on the Just Fix platform of the work performed. Any additional or subsequent repairs requested or required must be booked in via the App or WebApp platform and will be invoiced and charged separately.

Your Just Fix Fix, guaranteed

We will help make things better if the Fix doesn’t go as planned.

In the unlikely event that a Just Fix Fix doesn’t solve the problem we will work with you to put it right. Book through our Just Fix platform and your Fix will be guaranteed for a period of 12 (twelve) months. Our guarantee covers you for the work performed. Claims for parts will be made by you under the manufacturers warranties. This excludes unconnected issues which may arise, or have arisen (we will work with you to fix these, but they will not be covered by the guarantee). Subject to a limit of £1,000 per claim.

Please read the terms and conditions below in full to understand what is required to make a claim under our guarantee.

We have made it easy with these simple steps:-

Book the Fix through our platform, Fix is performed by the designated Fixer and Payment made by debit or credit card via the platform.

Keep a note of the job and date performed. this will help us find it quickly if you need to claim.

Upon completion of the work, accept the work is complete this may be via phone, sms, WhatsApp or the Just Fix App.

In the unlikely event that something does go wrong, please contact us at the earliest opportunity to allow the Fixer the chance to put it right before making a claim under our guarantee. Notification must be within the warranty period

Health and safety

For Your, Your property and our Fixers safety You may be asked to keep a safe distance from the work area. The Fixer may refuse to continue to work on the booked job if You fail to comply with this requirement in order to minimise the risk of causing injury to You or the Fixer. Please follow any safety instructions accordingly.

Personal behaviour 

Abusive and offensive behaviour will not be tolerated. Any Customer or Fixer complaints will be taken seriously and dealt with accordingly. Serious breaches of behaviour will potentially result in future exclusion from the platform.

General terms and conditions

We reserve the right to transfer/ novate a contract or part of a contract to another legal entity whether connected or not.

We reserve the right to visit your property to view the workmanship in the event of a customer complaint, dispute or an ad-hoc quality check.

Changes of ownership or control of a party do not entitle the other party to terminate the contract. 

The contract will be governed by the law of the England and Wales.

In the event of a dispute Just Fix will endeavour to put it right, whether with the initial Fixer or a replacement Fixer. To protect You, the Fixer and Us photographs will be taken at Your premises to support the before and completed standard of the Fix.

Just Fix and Customer: Upon acceptance of the Fixer to provide the work We are contractually obliged to complete the works as requested unless for safety or other reasons we ascertain that we cannot complete the work. Upon completion of the work by the Fixer you are contractually obliged to pay for the agreed works. 

The terms and conditions of this contract are confidential and will not be disclosed to any third party without a separate non-disclosure agreement.

Termination of this contract for any reason does not extinguish all and any responsibilities of the contract up until the termination including payment for any works performed and enabling access to the property for any subsequent remedial work.

Just Fix retains the ownership of equipment and materials supplied until paid in full. Just Fix reserves the right to take legal action to recover such property in the event of an outstanding debt. 

Due to the nature of some work it may be necessary to leave tools, equipment and materials at Your premises overnight. To ensure the safety of all occupants at Your premises and minimise any risks of injury please keep people and pets away from the work area. There is also a risk of damage to the Fixers tools, equipment and materials if they are touched by people or animals on site. If such damage is deemed to be due to unauthorised interference We reserve the right to recover the costs and expenses associated with repair or replacement of tools, equipment or materials.

To facilitate settlement where all parties are not in the same place at the same time the contract between you and us will be executed in a digital format and be legally binding. PDF’s are available if required. Signature may be by way of attesting you agree to the terms and a digital rendering of your name being your signature for this contract or you e-signing a form, either are legally binding.

Services and Invoices will be billed in the currency of the country where the work takes place. Payments will be collected by credit or debit card using the details provided at the time of booking.

This contract replaces any and all prior agreements between the parties. 

On occasions, due to unforeseen circumstances, we may need to cancel a booking. We will endeavour to organise an alternative Fixer at the earliest possible opportunity.

Providing reliable Fixers and great customer service is our priority. If anything goes wrong we will work with you to put it right, whether this is by the original Fixer or, if they are not available, an equally well qualified Fixer.

We will guarantee all works for a period of 12 months from the date of completion, manufacturer warranties will apply for parts.

If there is an issue with a Fix the original Fixer will have the right to return to Your property to rectify any issues or complaints. If the original Fixer is unwilling or unable to return we reserve the right to send an alternative Fixer to perform the remediation work.

If You are not the owner of the property the Fix is booked for You are responsible for ensuring that all any any approvals are in place prior to the commencement of the work by Us. Approvals may be required from, including but not exclusively, the Agent, Landlord, Council planning office, Insurer.

In the unlikely event of a dispute between Just Fix and You, the courts of England and Wales are recognised as the jurisdiction to settle such disputes for services delivered in the UK, the Channel Islands and the Isle of Man. 

For the avoidance of doubt, English is the language of this contract and delivery of all services in the UK, the Channel Islands and the Isle of Man. Translations into languages other than English at the point of delivery are for customer convenience only and those translations cannot be relied upon in lieu of the terms and conditions of this contract.

There may be instances where it is not possible to complete the Fix as booked, in such cases we will provide you with a detailed list of what we recommend instead and will cancel the original job. If we deem the booking to seriously misrepresent the requirements we will charge the full cost of the booked Fix.

All contractual notices must be delivered via SMS,Email or WhatsApp to our Chief Fixer any and all notices delivered via alternative methods will not be acknowledged or acted upon.

Other than You and Just Fix, no other party has any authority to legally bind the other parties to this contract.

From time to time we may use Your image or pictures of Your work in Our advertising. To protect You and the Fixer. You will not be referred to by name, and no locations of the work will be published.

Just Fix reserves the right to set-off any amounts payable to Us prior to settling any amounts due to You.

This instrument contains the entire agreement of the parties with respect to the subject matter hereof and there is no other promise, representation, warranty, usage or course of dealing affecting it. Each party acknowledges that in entering into this contract it does not rely on any statement, representation, or warranty other than those expressly set out in this contract.

Just Fix is guaranteeing the identity of the Fixer booked to perform the Fix at Your property. If the Fixer does not match the one booked please contact the office immediately to discuss next steps prior to letting them into Your property.

If you sell or assign your rights to this contract to a third party, the third parties rights are bound by the same terms as the original contract.

Until all accepted jobs are completed You are contractually bound by the terms of the contract. Non-disclosure terms remain in effect in perpetuity. 

We reserve the right to suspend your access to book new Fix jobs in the event You seriously misrepresent works required or your behaviour warrants suspension from the platform. All remaining clauses to the contract will remain in force for the duration of the suspension period.

The contract will remain in force until You or We terminate it. You cannot terminate the contract until all completed jobs are fully paid. Non-disclosure terms remain in effect in perpetuity. 

The contract is between the booking parties (You The Customer, Just Fix, the Fixer). It is the Your responsibility to obtain any necessary approval from a third party (Agent, Landlord etc). We may request confirmation of this approval prior to commencement of a Fix.

It is imperative that You endeavour to meet the Fixer at the property to ensure work can commence at the agreed time and advise Us if there is a likelihood that you will be late in order to manage the Fixers timetable. We reserve the right to charge the full cost of the Fix for a missed appointment. Habitual tardiness may result in suspension from the platform.

This contract cannot be amended or varied by means other than the signing of a replacement contract.

No failure by any party to insist upon the strict performance of any covenant, duty, agreement or condition of this Agreement or to exercise any right or remedy consequent upon a breach thereof shall constitute a waiver of any such breach or any other covenant, duty, agreement or condition.